While the satisfaction of advisors of smaller distributors have risen, the satisfaction of consultants of large financial institutions has decreased significantly. Positive financial advisors see as the possibility to be able to document or analyze (82,40) relationships by customers or prospects with each other. To read more click here: Keith McLoughlin . Especially basic CRM functionality for customer data management (77,48) and visit reports, emails or phone messages (76,15) are classified as needing improvement. The large distributors often fight with historical, rigid systems”Sascha Krause, Managing Director of diligent technology & business consulting GmbH. says the small distributors have caught up in this area.” Improvement in sales support and contract management the diligent study shows significant improvement in sales support.
Decreased satisfaction of financial advisors with the existing processes and tools refers above all to the Processing and providing data to the product partner. The financial advisors evaluate in particular the possibility to access a matching with product partners based on inventory data, negative (69,34). Inventory data transfer often considerable optimization demand”, says Ulrich Fink, senior consultant at diligent and Project Director of the study. The financial services industry is already establishing uniform standards. However are still behind.
some distributors” Similar challenges are evident in the area of contract management. The consultants with the ways to access (75.00) on product and price information to the portfolio of customers were unhappy. In addition the respondents faulted, not timely application / contract events such as accidents or changes to be informed (70.12). Inbound considering of the questions of of part of indicates that intermediaries often missing overview of status and status changes in the application / contract life cycle. Here are Process and IT competence of the distributors asked”so Ulrich Fink. In this area many challenges through the better use of existing data can be solved.” Commission management: Satisfaction increasing satisfaction ratings recorded financial service providers in the management of the Commission in this matter, the answers were most positively.