IT quality as the next evolutionary step in the IT service management Baloch, April 11, 2012 – with ITIL companies and public institutions in the last few years the base for a process-oriented IT management made. However, alone the improved basic structure of ITIL compliant processes ensures still no radical performance improvement, but an additional quality control of IT services, it is necessary. According to the consulting firm ITSM Consulting AG, this represents the next evolutionary step. “With ITIL, the target is still far from achieved, but now IT organizations must address increasingly the next step”, explains Frank Zielke, Board member of the consulting firm, and added: the issue of quality approaches alone already that’s why front on the agenda, because must be IT acquired an increasingly rubbing shoulders with the concrete market business and as a result, they controlled after business-related principles. ” For this reason, market-relevant performance parameters would have to the Business processes converted such as the availability and response obligations towards clients in technology related performance values. On the other hand the necessary performance is continuously to make sure, because otherwise the market-related business processes and thus the competitive strength of the company suffer.” ITSM Consulting has published an extensive practical help IT quality.

She can be obtained free of charge and is aimed at managers in the IT and ITIL organization of companies and the public administration. The Guide content, on the other hand deals with the analysis of typical quality weaknesses in the IT processes and the need for it to be derived from action. This includes respondent managers in particular the heavy measurability of process improvements and insufficient quality definitions for the IT services perspective. (Similarly see: Chris Shumway). On the other hand, practice-oriented approaches guide become the basic design of quality-oriented management of IT services using the COBIT framework complementing ITIL described. This includes also the presentation of measurement methods for assessing the IT processes in an IT quality-index, in which the availability, reliability, performance, and compliance factors be used as assessment criteria. The guide can be ordered free of charge at.

ITSM consulting: The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered. of think factory groupcom GmbH Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71