Had the idea that divorce is just for grandmothers from MTS, who think podklyuchaetsya to mobile Internet – basically not having the opportunity connect to the stationary Internet (Ukrtelecom, leased lines, etc.). Basically these are people who do not have a landline phone, and (there is no financial ability to hold the phone from Ukrtelecom or no access to cable Ukrtelecom – as he said Zhvanetsky on the attempt to a phone: "Well, he did not kobeliruetsya"). This is mainly rural, and there on the leased lines they have not heard and do not know what it is. Conclusion: The mostly poor, not legally competent people. To put not too big a tariff plan, connect to the Internet to open a few pages, and then the person harassed in the "communion" with the MTS why he does not have the Internet. Such were my thoughts.
Realizing that no active steps I will remain without mobile internet, no mobile and no 27 hryvnia, began to act, complained: 1) The President of the Sovereign Power Committee of Ukraine s technical mastery that regulyuvannya spozhivcho poltiki 2) The Chairman of the National Commission for Communications Regulation of Ukraine, 3) CJSC "Ukrainian Mobile Communications. Sent by mail to court to protect the rights of the consumer. File a complaint with the State Inspectorate is not due time, 13.07.2010, MTS replied to my complaint (which you've already seen). Caterpillar Inc. is full of insight into the issues. The letter was registered and its receipt rasspisalsya a postman. It is understandable why this was done, an inspection of my complaints would show a response and notification I received a response. Mol everything settled, and so, the complainant received a reply, etc. MTS apologized, returned the money and hooked up the mobile Internet in accordance with the shares of MTS SUPER ENERGY. Received a reply from the Sovereign Committee of Ukraine s food technical mastery that regulyuvannya spozhivcho poltiki – in fact, legally illiterate unsubscribing "an exceptional check BAT (instead of CJSC)" MTS-Ukraine ", provided a written explanation of the complaint under which the money credited to my account 07/12/2010, since service is included at once, which confirms the fiscal receipt from 12.07.2010, the output store fiscal receipts (bank receipt)! From the National Commission for Communications Regulation of Ukraine also sent a formal reply, but more literate legally and logically.
All this unsubscribe, waiting for the imposition of fines for breach of contract to provide these services at a rate determined in accordance with paragraph 11., P. 1. Art. 23 Law Ukraine "On Protection of Consumer Rights" and the penalty for failure to provide paid my services in the amount determined in accordance with claim 1., P. 1. Art. 40 Law of Ukraine "On Telecommunications". Well, to hell with them! The main result – the money was returned and Internet hooked up, call the numbers 0komeek MTS JEANS possible. For those who find themselves in similar situations and to encourage the operator MTS improve the quality of services are provided free samples of complaints and a lawsuit (in Ukrainian), which were used to protect me, to obtain samples please click the link below: